Terms of Service

1. About us

This website is operated by Fikrova Labs LLC, a domestic limited liability company formed under the laws of the State of New Mexico, United States, effective July 30, 2026. The business address on our New Mexico state filing is 1209 Mountain Road Place NE, Albuquerque, NM 87110, United States. In these terms, “we,” “us,” and “Fikrova Labs” refer to Fikrova Labs LLC, and “you” refers to the person or business using this website or engaging our services.

2. Eligibility and use of this website

This website is intended for business use by people who are able to form a binding contract. You may browse the site and use the Request a Quote and Contact forms for genuine business enquiries. You agree not to misuse the site — including attempting to bypass security controls, submitting automated or abusive form traffic, or extracting site content at scale without permission.

3. Service engagements

Fikrova Labs provides business-to-business digital services, including website design and development, SaaS and custom web systems, AI-powered solutions, business automation, UX/UI and digital product design, and digital product strategy. Services are delivered as individually scoped project engagements.

Submitting a form on this website is an enquiry, not an order and not a binding agreement. No engagement exists, and no work begins, until a written proposal has been issued by us and accepted by you.

4. Quotes and proposals

After we review your requirements we prepare a written proposal describing the scope, deliverables, estimated timeline, price, and payment schedule for that project. A proposal is an offer to perform the described work on the described terms. Unless the proposal states otherwise, it remains open for acceptance for the period stated in it and may be revised or withdrawn before acceptance. Acceptance of a proposal — together with these terms — forms the agreement between us for that project.

5. Scope of work

The accepted proposal defines what is included in the engagement. Anything not described in it is outside scope. Where a proposal specifies a number of revision rounds, review cycles, or deliverable items, those limits form part of the agreed scope.

6. Client responsibilities

Delivery depends on your timely cooperation. You agree to provide the content, brand assets, access credentials, third-party account access, approvals, and feedback the project requires, and to nominate someone with authority to approve work. You confirm that any material you supply is lawful and that you hold the rights necessary for us to use it in the project. Delays in providing these items may shift delivery dates, as described in our Service Delivery Policy.

7. Payment

Pricing is quoted per project. Payments are made against the accepted proposal and the invoices issued under it. Engagements may involve an initial payment before work commences and further payments tied to milestones. The exact schedule and the accepted payment methods are stated in the proposal and on the applicable invoice. Full details are set out in our Payment & Engagement Policy.

8. Changes to scope

Either party may propose a change to the scope. Work that falls outside the accepted scope — additional features, additional revision rounds, new integrations, or a materially changed direction — requires a written change order or a new quote, and may affect price and timeline. We are not obliged to perform out-of-scope work that has not been agreed in writing.

9. Intellectual property

The design, text, and branding of this website belong to Fikrova Labs LLC unless otherwise noted, and may not be reproduced or reused without permission.

For project work, rights transfer as the work is paid for. This is the single rule that governs it, and it applies whether an engagement runs to completion or ends early:

• Rights in the work covered by a milestone or invoice pass to you on receipt of the amounts due for that work.
• Rights in the final deliverables pass on receipt of all amounts due for the engagement.

What exactly passes to you differs by category, so the categories are set out separately below.

(a) Project-specific custom deliverables

After full payment, you receive the ownership or usage rights specifically defined in the approved proposal for the deliverables built for your project.

(b) Pre-existing Fikrova Labs materials

We retain ownership of our reusable tools, libraries, frameworks, utilities, templates, methods, know-how, and generic components that existed before your project or were developed independently of your project-specific deliverables. These are not transferred, because they are not built for one client — they are how the studio works across every engagement.

(c) Where our reusable components are embedded in your deliverable

Where components we own are incorporated into a deliverable built for you, you receive the rights necessary to use those components as part of that deliverable, subject to the project agreement. In other words, what we built for you keeps working, and you are not left needing something you do not have the right to use.

(d) Third-party software and services

Third-party libraries, APIs, platforms, open-source components, fonts, hosting, and similar services remain subject to their own licences and terms. We do not own them and cannot transfer ownership of them to you.

(e) Fees

Nothing in this section creates a recurring licensing fee payable to Fikrova Labs LLC. Where any ongoing fee applies to an engagement, it is stated in the proposal for that engagement. Fees charged by third-party providers for their own services remain payable to those providers.

You retain ownership of material you supplied. Unless the proposal says otherwise, we may describe and display the completed work as part of our portfolio.

10. Third-party services

This website uses Cloudflare for hosting, security, and spam protection (including Turnstile), and Cloudflare’s own terms and policies apply to that processing. Projects frequently rely on third-party platforms, hosting, APIs, and licences. Those services are governed by their own terms, are billed by their own providers unless the proposal states otherwise, and we are not responsible for their availability, pricing changes, or discontinuation.

11. Confidentiality

Each party agrees to keep the other’s non-public business, technical, and commercial information confidential, to use it only for the purposes of the engagement, and not to disclose it to third parties except to people who need it to deliver the project and are bound by equivalent obligations. This does not apply to information that is already public, is independently developed, or must be disclosed by law.

12. Cancellation

Either party may end an engagement in the circumstances described in our Cancellation & Refund Policy, which sets out what happens to deposits, milestone payments, completed work, and non-recoverable third-party costs.

13. Delivery

All deliverables are provided electronically. We do not ship physical goods. Delivery, acceptance, and handover are described in our Service Delivery Policy.

14. Warranties and disclaimers

We will perform our services with reasonable skill and care, in a professional manner, and in accordance with the accepted proposal.

Beyond that, this website and its content are provided “as is” without warranties of any kind to the fullest extent permitted by applicable law. We do not warrant that the site or any deliverable will be uninterrupted or error-free, and we do not guarantee any particular commercial result, ranking, traffic level, or revenue outcome from any service.

15. Limitation of liability

To the fullest extent permitted by applicable law, neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or business opportunity, arising out of or relating to this website or an engagement. To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to an engagement will not exceed the amounts paid by you to us for that engagement. Nothing in these terms excludes liability that cannot lawfully be excluded.

16. Changes to these terms

We may update these terms as the website or our practices change. Material changes will update the “Last updated” date above. The version of these terms in effect when a proposal is accepted governs that engagement.

17. Governing law

These terms, and any engagement entered into under them, are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-law rules.

18. Questions and dispute resolution

If a concern arises, we ask that you contact us first so we can try to resolve it directly — most issues are resolved this way. Write to info@fikrovalabs.com or message us on WhatsApp at +972 59 889 9099 with the project reference and a description of the issue, and we will respond and work with you in good faith toward a resolution.

Fikrova Labs LLC
1209 Mountain Road Place NE, Albuquerque, NM 87110, United States